Privacy Policy

 Al-Bushra Medical Specialty Complex (SFC Oman)
Website: https://sfc-oman.com | Last Updated: June 2026

At Al-Bushra Medical Specialty Complex, formerly known as Specialty Fertility Center (SFC), we are deeply committed to protecting the privacy and confidentiality of all individuals who visit our website at www.sfc-oman.com. This Privacy Policy outlines what personal and medical information we collect, how it is used, and the steps we take to keep it secure.

This policy applies exclusively to information collected through our website. It does not govern data collected through in-person consultations, telephone interactions, or any offline channels.

1. CONSENT

By accessing and using sfc-oman.com, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of this website.

2. INFORMATION WE COLLECT

2.1 Personal Information
When you interact with our website, we may collect the following personal details:

• Full name
• Email address
• Phone number
• Postal address
• Any information you voluntarily provide through contact or appointment request forms

2.2 Sensitive Medical Information
As a medical facility specializing in fertility treatments, IVF, dermatology, and cosmetic procedures, we may collect health-related information you choose to provide when submitting an inquiry or appointment request. This sensitive data is handled with the highest level of confidentiality and is used solely for the purpose of facilitating your medical care.

2.3 Technical & Usage Data
Our website automatically collects certain non-personally identifiable technical information, including:

• IP addresses
• Browser type and version
• Internet Service Provider (ISP)
• Date and time of visit
• Pages visited and referring/exit pages

This data is used solely for website analytics, security monitoring, and improving user experience.

3. HOW WE USE YOUR INFORMATION

The information we collect is used strictly for the following purposes:

• To respond to your medical or general enquiries
• To schedule and manage appointment requests
• To provide relevant updates about our services and treatments
• To improve website functionality and user experience
• To detect and prevent fraudulent or unauthorized activity
• To comply with our legal and regulatory obligations under Omani law

We do not sell, rent, trade, or share your personal or medical information with third parties for commercial or marketing purposes.

4. MEDICAL DATA CONFIDENTIALITY

All health-related and medical information provided through this website is treated as strictly confidential. Access to such information is limited to authorized medical and administrative personnel only. We adhere to the highest standards of medical ethics and patient confidentiality as required by the relevant healthcare regulations in the Sultanate of Oman.

5. DATA PROTECTION & APPLICABLE LAW

Our data practices are fully governed by and comply with the Omani Personal Data Protection Law (PDPL) issued under Royal Decree No. 6/2022. This law regulates the collection, processing, storage, and transfer of personal data within the Sultanate of Oman.

In cases where patients or website visitors are residents of the European Union, we also respect the principles of the General Data Protection Regulation (GDPR) as a matter of best practice.

6. YOUR DATA RIGHTS

Under the Omani PDPL and applicable international standards, you have the following rights regarding your personal data:

• Right to Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request that inaccurate or incomplete information be corrected.
• Right to Erasure: You may request deletion of your personal data, subject to applicable legal or medical retention requirements.
• Right to Restrict Processing: You may request that we limit how your data is used.
• Right to Object: You may object to the processing of your data in certain circumstances.
• Right to Data Portability: You may request that your data be transferred to another service provider where technically feasible.

To exercise any of the above rights, please contact us directly through the official channels listed on our Contact page. We will respond to all verified requests within 30 days.

7. COOKIES

Our website uses cookies to enhance user experience and analyze website traffic patterns. Cookies are small text files stored on your device that help us recognize returning visitors and improve site functionality.

By continuing to browse sfc-oman.com, you consent to our use of cookies. You may disable cookies at any time through your browser settings; however, this may affect certain features of the website.

8. THIRD-PARTY LINKS

Our website may contain links to external websites or resources. Al-Bushra Medical Specialty Complex is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any external sites you visit.

9. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal and medical information against unauthorized access, disclosure, alteration, or destruction. These measures include secure server infrastructure, access controls, and confidentiality protocols for all staff handling patient data.

While we take all reasonable steps to secure your information, no method of transmission over the internet is completely secure. We cannot guarantee absolute security but commit to promptly addressing any identified data breaches.

10. DATA RETENTION

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Omani law, medical regulations, or institutional policies. Medical records and appointment data may be retained for longer periods in compliance with healthcare regulations.

11. CHILDREN’S PRIVACY

The services offered on our website are intended for adults. We do not knowingly collect personal information from individuals under the age of 18 without verified parental or guardian consent. If you believe a minor has submitted personal information through our website without consent, please contact us immediately and we will take prompt action to remove such data.

12. CHANGES TO THIS PRIVACY POLICY

Al-Bushra Medical Specialty Complex reserves the right to update or revise this Privacy Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically. Continued use of the website after any changes constitutes your acceptance of the revised policy.

13. CONTACT US

Al-Bushra Medical Specialty Complex (SFC Oman)
Website: https://sfc-oman.com
Location: Muscat, Sultanate of Oman
Contact: Please use the official Contact page on our website

This Privacy Policy is governed by the laws of the Sultanate of Oman. Any disputes shall be subject to the exclusive jurisdiction of the competent courts in Muscat, Oman.